Technical Support
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Gtek is committed to providing the best possible service to all our customers. Service and connectivity should always be Fast and Responsive. You may try a few basic Trouble-Shooting Steps or you may contact Gtek if there is a problem with your service. We are here ready to assist you!
Service Issues? Try these steps before contacting Support!
Contact technical support by phone, email or online contact form!
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* Gtek Computers & Wireless does not provide support for any of the 3rd party applications listed below. They are listed here as a courtesy to our customers. Help and support questions related to software should be directed to the respective owners of the software. |
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Scan Your Computer for Spyware/Adware
Spyware is a relatively new kind of threat that common anti-virus applications do not yet cover. Help keep your computer at it's optimum performance level and eliminate pop-up windows!
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Ad-Aware; With the ability to scan your RAM, Registry, hard drives, and external storage devices for known data-mining, advertising, and tracking components, Ad-Aware 2007 easily can clean your system....[more] |
Download Now - Ad-Aware 2007 7.0.2.1 |
Online Virus Scan Utilities
Use these tools to help identify and remove virus threats on your computer!
Norton Antivirus Online Virus & Security Check
Symantec Virus Detection provides an analysis of your results and offers suggestions for further action. It does not examine compressed files or fix infected files.
McAfee AVERT Stinger
Stinger is a stand-alone utility used to detect and remove specific viruses. It is not a substitute for full anti-virus protection, but rather a tool to assist administrators and users when dealing with an infected system.
Trend Micro HouseCall
Trend Micro HouseCall is a FREE Web-based solution designed to scan your PC for a wide range of Internet security threats including viruses, worms, Trojans, and spyware.
Free Anti-Virus Programs
These free Anti-Virus programs effectively remove and prevent viruses and trojans from entering your computer. Proven technology that won't put a dent in your wallet.
Updating Windows Operating Systems
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Keep your computer updated with the latest patches from Microsoft. This is a Microsoft Web site that provides updates for Windows operating system software and Windows based hardware. This site will also address known issues and help protect against known security threats...[more]
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Microsoft Windows - Windows Update |
I cannot browse the Internet
Apart from rebooting the computer, there is a simple technique to help reestablish an internet connection.
| For all Windows Users (Wireless and Wired computers) |
| -Windows 98, Windows ME, Windows 2000, Windows XP |
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Click Start |
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Click Run |
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A Window will open up, then type in "command" in the |
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window and click 'OK'. Another window will open up. |
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Type in "ipconfig /release" then press Enter |
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Type in "ipconfig /renew" then press Enter |
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Open up your browser and browse to a website. |
| Wireless Computers |
| -Windows XP Users |
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Click Start |
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Click Control Panel |
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Click Network Connections |
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Right click on Wireless Adapter |
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Click on "View Available Wireless Networks" |
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Click on "Refresh Network List" in upper Left corner. |
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--Click on one of the available wireless networks |
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Click "Connect" on the lower right corner of the box. |
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--If there is a box saying "you are connecting to an |
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--unsecured network". Click on "Connect Anyway |
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After clicking "Connect" it will acquire a network address |
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Open up your browser and browse to a website. |
For any further questions please call Gtek Computers & Wireless at (361) 777-1400 or email support@gtek.biz with a problem description and type of operating system.
Try a new Web Browsing Experience
Mozilla Firefox - Web Browser
Firefox empowers you to browse faster, more safely and more efficiently than with any other browser. Join more than 64 million others and make the switch today — Firefox imports your Favorites, settings and other information, so you have nothing to lose...[more]
Repair invalid or removed registry entries
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WinSock XP Fix can often cure the problem of lost connections after the removal of Adware components or improper uninstall of firewall applications or other tools that modify network and Winsock settings...[more] |
Download Now - Winsock XP Fix 1.2 |
Still need help? Call us! Our friendly and responsive support team is eager to assist you!
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Email Server Settings |
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Here are the email server settings to be used when setting up an email account on your computer. This is required when setting up Microsoft Outlook, Microsoft Outlook Express, Mozilla Thunderbird or another email software program. |
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gtek.biz email accounts |
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These settings are for email accounts that end with @gtek.biz |
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incoming mail server : mail.gtek.biz |
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outgoing mail server : mail.gtek.biz |
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username : <account>@gtek.biz |
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password : <password> |
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ainternet.biz email accounts |
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These settings are for email accounts that end with @ainternet.biz |
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incoming mail server : mail.ainternet.biz |
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outgoing mail server : mail.ainternet.biz |
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username : <account> |
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password : <password> |
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DNS Server Settings |
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The Gtek DNS server settings are listed below. |
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Primary DNS |
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65.90.11.6 |
ns.gtek.biz |
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Secondary DNS |
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65.90.11.8 |
ns1.gtek.biz |
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Email Protection - Virus and Spam |
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Email accounts that end in @gtek.biz or @ainternet.biz are protected from Virus and Spam threats. Gtek customers with these types of email accounts are already enjoying a better email experience.
Gtek still recommends a quality anti-virus program to be actively running on the customers computer. This will help prevent malicious code from entering the computer through other methods not related to email.
Norton Antivirus
McAfee Antivirus
CA Antivirus
If you own your own domain name and would like this service on your email accounts, you may have this service enabled for a fee. See the hosting section for more details. |
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Postini Preemptive Email Protection |
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Gtek incorporates a spam and virus filter for all gtek.biz email customers. A spam filter sits between your email box and the internet protecting you from virus and spam threats.
Sometimes an email will be stuck in your spam box that you consider to be safe. You may check your spam box by going to this web link. http://login.postini.com.
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Lightning Storms and Heavy Rain |
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Unfortunately, computer electronics are susceptible to electrical surges or power failures. However, you may provide additional protection for your computer and your electrical equipment by following these simple guidelines.
- Make sure your computer is plugged into a Surge Protector or a UPS system. This will help ensure your computer equipment has a layer of protection from an untimely power interruption.
- Unplug your computer's power cord from the wall throughout the duration of the storm. This is the most effective way in preventing an electrical problem. |
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