Technical Support
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Gtek is committed to providing the best possible service to all our customers. Service and connectivity should always be Fast and Responsive. You may try a few basic Troubleshooting steps or you may contact Gtek if there is a problem with your service. We are here ready to assist you!
Service Issues? Try these steps before contacting Support!
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* Gtek Computers & Wireless does not provide support for any of the 3rd party applications listed below. They are listed here as a courtesy to our customers. Help and support questions related to software should be directed to the respective owners of the software. |
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Scan Your Computer for Spyware/Adware
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ComboFix allows the manual removal of spyware infections . It 's a specialized effective cleaning tool, which is useful compared to other malware and spyware removers.
[more] |
Download Now - ComboFix |
Free Anti-Virus Programs
These free Anti-Virus programs effectively remove and prevent viruses and trojans from entering your computer. Proven technology that won't put a dent in your wallet.
Try a new Web Browsing Experience
Updating Windows Operating Systems
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Keep your computer updated with the latest patches from Microsoft. This is a Microsoft Web site that provides updates for Windows operating system software and Windows based hardware. This site will also address known issues and help protect against known security threats...[more]
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Microsoft Windows - Windows Update |
I cannot browse the Internet
Apart from rebooting the computer, there is a simple technique to help reestablish an internet connection.
| For all Windows Users (Wireless and Wired computers) |
| -Windows 98, Windows ME, Windows 2000, Windows XP |
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Click Start |
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Click Run |
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A Window will open up, then type in "command" in the |
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window and click 'OK'. Another window will open up. |
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Type in "ipconfig /release" then press Enter |
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Type in "ipconfig /renew" then press Enter |
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Open up your browser and browse to a website. |
| Wireless Computers |
| -Windows XP Users |
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Click Start |
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Click Control Panel |
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Click Network Connections |
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Right click on Wireless Adapter |
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Click on "View Available Wireless Networks" |
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Click on "Refresh Network List" in upper Left corner. |
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--Click on one of the available wireless networks |
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Click "Connect" on the lower right corner of the box. |
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--If there is a box saying "you are connecting to an |
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--unsecured network". Click on "Connect Anyway |
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After clicking "Connect" it will acquire a network address |
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Open up your browser and browse to a website. |
For any further questions please call Gtek Computers & Wireless at (361) 777-1400 or email support@gtek.biz with a problem description and type of operating system.
Repair invalid or removed registry entries
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WinSock XP Fix can often cure the problem of lost connections after the removal of Adware components or improper uninstall of firewall applications or other tools that modify network and Winsock settings...[more] |
Download Now - Winsock XP Fix 1.2 |
Still need help? Call us! Our friendly and responsive support team is eager to assist you!
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Email Server Settings |
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Here are the email server settings to be used when setting up an email account on your computer. This is required when setting up Microsoft Outlook, Microsoft Outlook Express, Mozilla Thunderbird or another email software program. |
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gtek.biz email accounts |
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These settings are for email accounts that end with @gtek.biz |
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incoming mail server : mail.gtek.biz |
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outgoing mail server : mail.gtek.biz |
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username : <account>@gtek.biz |
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password : <password> |
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ainternet.biz email accounts |
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These settings are for email accounts that end with @ainternet.biz |
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incoming mail server : mail.ainternet.biz |
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outgoing mail server : mail.ainternet.biz |
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username : <account> |
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password : <password> |
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DNS Server Settings |
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The Gtek DNS server settings are listed below. |
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Primary DNS |
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65.90.11.6 |
ns.gtek.biz |
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Secondary DNS |
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65.90.11.8 |
ns1.gtek.biz |
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Email Protection - Virus and Spam |
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Email accounts that end in @gtek.biz or @ainternet.biz are protected from Virus and Spam threats. Gtek customers with these types of email accounts are already enjoying a better email experience.
Gtek still recommends a quality anti-virus program to be actively running on the customers computer. This will help prevent malicious code from entering the computer through other methods not related to email.
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Postini Preemptive Email Protection |
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Gtek incorporates a spam and virus filter for all gtek.biz email customers. A spam filter sits between your email box and the internet protecting you from virus and spam threats.
Sometimes an email will be stuck in your spam box that you consider to be safe. You may check your spam box by going to this web link. http://login.postini.com.
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Lightning Storms and Heavy Rain |
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Unfortunately, computer electronics are susceptible to electrical surges or power failures. However, you may provide additional protection for your computer and your electrical equipment by following these simple guidelines.
- Make sure your computer is plugged into a Surge Protector or a UPS system. This will help ensure your computer equipment has a layer of protection from an untimely power interruption.
- Unplug your computer's power cord from the wall throughout the duration of the storm. This is the most effective way in preventing an electrical problem. |
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