Gtek Trouble-Shooting Steps
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| NOTE: Here are a few Trouble-Shooting steps you can take to repair your internet connection. The steps below take just a minute and can remedy most connection issues. Please try these steps before calling Gtek Technical Support! - Gtek Team |
Step 1 - Restart your Computer (Click on the Start Button)
Windows Vista |
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Windows XP Home/Professional |
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Windows 98 / 98SE / ME |
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| Many internet connection issues can be resolved simply by restarting your computer. If this does not fix your connection problem please continue to Step 2. |
Step 2 - Reboot your Router ( If you do NOT have a router, please skip to Step 3 )
Please locate the DC Power Adapter for your router. |
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Unplug the DC Power Adapter for 15 Seconds and then
plug it back into your router. |
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| Rebooting your router can sometimes alleviate connection issues. If this does not fix your connection problem please continue to Step 3. |
Step 3 - Reboot your Radio
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Please locate the Motorola Power Adapter. |
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If you have a router it should be
plugged into the WAN port on the
back of the router.
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If you do not have a router this will be plugged into your Ethernet
port on the back of your computer. |
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Please unplug the cable to the radio from the power adapter. |
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Wait 15 seconds and then plug the cable back into the power adapter. |
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Again, reboot your router and/or computer. |
If you are still experiencing difficulties connecting to the internet, please do not hesitate to contact us. Gtek has phone, email and onsite support ready to quickly get you back online!
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Click here to go back to Gtek Support.
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